NHTSA Complaint #11315393 — 2016 HONDA PILOT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11315393
Vehicle	2016 HONDA PILOT
Component	ELECTRICAL SYSTEM
Date of Incident	December 3, 2019
Date Filed	March 1, 2020
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I CAME TO A COMPLETE STOP AT A VERY BUSY INTERSECTION. THE IDLE START/STOP KICKED IN. WHEN I WENT TO REMOVE MY FOOT FROM THE BRAKE TO THE GAS TO GO ACROSS THE BUSY INTERSECTION, MY PILOT COMPLETELY DIED. THIS LEFT ME STRANDED AT A STOP SIGN AT A VERY BUSY INTERSECTION FOR OVER 2 HOURS WAITING FOR A TOW TRUCK. AFTER A COUPLE OF DAYS AT THE DEALERSHIP, THEY SAID IT WAS 'JUST A SOFTWARE UPDATE'. IT IS A KNOWN ISSUE BUT THEY ARE ONLY FIXING IT WHEN IT AFFECTS A VEHICLE. NO RECALL??!!!! I WOULD LOVE TO BE ABLE TO UPLOAD MY VIDEO THAT I TOOK WHEN THIS ALL HAPPENED SO YOU COULD SEE WHAT MY DASH LOOKED LIKE WHEN I KEPT TRYING TO START MY CAR BACK UP. THE WEEK PRIOR TO THIS, THE PHOTO SHOWS WHAT NOTICE POPPED UP ON MY DASH.

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