NHTSA Complaint #11312212 — 2010 TOYOTA PRIUS

BOTH THE LOW BEAM LIGHTS ARE OF A PROBLEM WITH RECALL WHICH TOYOTA EXPIRED THE RECALL ON 10/31/2019. I TRIED FEW TIMES LAST 3 YEARS TO GET IT FIXED WITH TOYOTA PORTLAND BUT THEY ALWAYS SAID 1) DON'T HAVE PARTS WILL CALL BACK ONCE AVAILABLE 2) IF YOU HAVE ISSUE WE WILL FIX IT OTHERWISE NOW NOW. NOW THAT BOTH WERE OFF AND I HAD TO USE HIGH BEAM, I TOOK TO TOYOTA BEAVERTON, OR. THEY SAID RECALL IS EXPIRED. WHY WILL RECALL EXPIRE IF IT IS SAFETY ISSUE? I CALLED TOYOTA CUSTOMER SUPPORT THEY SAID EXPIRED AND YOU HAVE PAY FO YOURSELF. THE COST IS NOT JUST BULBS BUT INTERNAL WIRING KIT WHICH STARTS FROM $600. I AM TAKING IT TO TOYOTA PORTLAND TODAY AS MY STUDENT DAUGHTER NEEDS THE LIGHTS TO DRIVE. WE ARE BOTH IN DIFFERENT STATES (CA AND OR). CSP INFO - "CUSTOMER SUPPORT PORGRAM ZHB CERTAIN 2010-2011 MODEL PRIUS COVERAGE FOR HALOGEN LOW BEAM HEADLAMP BULBS)