NHTSA Complaint #11312157 — 2005 TOYOTA TACOMA

THE FRAME IS RUSTED THROUGH ON THE DRIVER'S SIDE NEXT TO THE CATALYTIC CONVERTER. IT HAS TWO RUST HOLES THAT ARE CONNECTED WITH A CRACK THAT THE RUST IS STARTING TO WIDEN. THE HOLES ARE APPROXIMATELY 1-2 INCHES IN SIZE. I FIRST BOUGHT THE VEHICLE IN 2013 AT MY HOME OF RECORD (MINNESOTA) IN-BETWEEN DUTY STATIONS. I'M ACTIVE MILITARY AND I'M STATIONED IN NORTH CAROLINA. I DEPLOYED IN 2017 AND DIDN'T GET BACK UNTIL LATE 2018. IN EARLY 2019 STEVENSON HENDRICK TOYOTA CONTACTED ME TO HAVE RECALLS PERFORMED ON MY TRUCK. I TOOK IT IN AND THEY DID THE SEAT BELT, THROTTLE PEDAL, AND LOAD RATING STICKER. HOWEVER, I WAS NEVER INFORMED THAT MY FRAMED WAS RUSTED THROUGH. I FOUND OUT AFTER I HAD TO TROUBLESHOOT MY O2 SENSORS. AT WHICH POINT I CONTACTED TOYOTA HEADQUARTERS IN REGARDS TO UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA CASE NO. 2:15-CV-02171-FMO-FFM TO SEE IF THEY WOULD REPLACE MY FRAME OR AT LEAST REPAIR IT; AS I UNDERSTOOD THE TIMEFRAME HAD PAST THAT TOYOTA WOULD REPLACE THE FRAME. I EXPLAINED TO THEM THAT I NEVER RECEIVED ANY NOTIFICATION ABOUT THIS AND THAT I WAS DEPLOYED AS WELL DURING THIS TIME. TOYOTA STILL REFUSE TO FIX THE FRAME. WHEN I TAKE THE TRUCK IN TO GET SERVICED SOMETIMES THEY TURN ME AWAY; AS THEY DON'T WANT TO HELD LIABLE BECAUSE OF THE FRAME. FOR THE PRICE TO REPLACE THE FRAME I CAN PURCHASE A USED VEHICLE. I SHOULD NOT HAVE TO DISPOSE OF MY VEHICLE WHEN IT RUNS FINE AND IS PAID FOR. SINCE THEN I HAVE TRIED TO FIND SOMEONE WITH THE EXPERTISE TO REPAIR MY FRAME, BUT NO ONE WANTS TO DO THE REPAIRS AND POSSIBLY BE HELD LIABLE AFTERWARDS.