NHTSA Complaint #11311849 — 2013 CHEVROLET SONIC

I BOUGHT MY VAN CHRYSLER PACIFICA BACK ON JULY 30 2018 AFTER COUPLE MONTHS AFTER I STATER NOTICING SLIDING DOOR DRIVER SIDE WHEN TRYING TO CLOSE IT EITHER BY KEY FOB INSIDE BUTTON NOR DOOR WAS NOT CLOSING ANY ONCE NEED IT TO TRY 3 OR 4 TIMES TO CLOSE ALL THE WAY THEN RADIO TURNING OFF I CALLED A WEB CALLED PACIFICA CARES THEN I WAS REACH BY THEM I WAS TOLD TO PROVIDE A EMAIL PHONE NUMBER TIME AND DATE OF APPOINTMENT NAME AND ADDRESS OF THE DEALERSHIP THEN Y WAS REACH BY ONE CASE MANAGER I SHARE WITH HER THE ISSUES WE AGREED ON THE APPOINTMENT AT THE DATE AND TIME WHICH WAS YESTERDAY 2/26/2020 8 AM SHE SAID SHE CALLED THEM EXPLAINED TO THEM WHAT WAS GOING TO HAPPEN AT THE DATE AND TIME SO I GOT TO THE DEALERSHIP AND NONE HAD A CLUE ABOUT MY REASON SO I EXPLAINED TO SERVICE PERSON HE SAID YOU CAN'T GENERALIZED AND SAID THE ISN'T NO ISSUES WHATSOEVER WHICH PACIFICAS I CALLED CASE MANAGER BUT SHE WASN'T REACHABLE BECAUSE SHE'S IN OTHER STATE SO I WAS TOLD BY ADVISOR AT THE SERVICE THAT SHE NEVER TALK TO HIM AFTER TWO HRS I WAS REACH BY MY CASE MANAGER AND THEN EXPLAINED TO ME THAT I NEED IT TO PAY THE DIAGNOSTIC TO BE ABLE TO MOVE FORWARD IN THE CASE WHICH IT COST 140$ I TOLD HER THAT I WAS NEVER TOLD THAT I NEED IT TO COVER THAT OUT OF MY PACKET BEFORE THEY CAN MAKE ANY DECISION AT THIS POINT I'M VERY DISAPPOINTED AND UPSET BECAUSE I WAS NEVER TOLD THAT I NEED IT TO PAY FOR THIS DIAGNOSIS IF I CAN GET ANY HELP WILL APPRECIATE