NHTSA Complaint #11311448 — 2018 FORD F-150

2018 FORD F150 VIN [XXX] THIS HAS THE ECO-BOOST V6 3.5L ENGINE IN IT. LAST OCTOBER 2019 THE ENGINE STARTED RATTLING AT STARTUP. I BROUGHT THIS TO DEALERSHIP (FX CAPRARA FORD PULASKI, NY) AND IT WAS DETERMINED THAT THE CAM PHASERS & TENSIONERS WERE BAD AND REQUIRED REPLACING. THIS WOULD BE DONE UNDER WARRANTY. THEY ORDERED THE PARTS AND INFORMED ME THAT THE PARTS WERE ON BACK ORDER. IT TOOK 2 1/2 MONTHS FOR PARTS TO ARRIVE AT THE DEALERSHIP. I BROUGHT THE TRUCK IN ON FEB 11TH FOR REPAIR AND WAS TOLD WOULD TAKE 3 DAYS TO COMPLETE. ON FEB 17TH ACCORDING TO DEALERSHIP 4 OF THE PARTS WERE MIS-LABELED AND HAD TO BE ORDERED AGAIN. AS OF TODAY FEB 25 I STILL DO NOT HAVE MY TRUCK BACK. WAS TOLD PARTS ARE UNAVAILABLE FOR AT LEAST NEXT 3 WEEKS AS FORD IS HAVING A PROBLEM SOURCING THE PARTS. MY TRUCK IS CURRENTLY AT DEALERSHIP WITH ENGINE DIS-ASSEMBLED. AFTER A SEARCH OF INTERNET FOUND F150 FORUM WHICH HAS STORIES OF SEVERAL HUNDRED PEOPLE HAVING SAME ENGINE RATTLE REQUIRING CAM PHASERS & TENSIONERS TO BE REPLACED AND PARTS EITHER NOT AVAILABLE OR TAKES MONTHS TO GET. FORD REFUSES TO ADMIT THERE IS A PROBLEM WITH THIS ENGINE. I HAVE CALLED THE FORD COMPANY AS LONG AS TRUCK HAS LESS THAN 60K MILES IT IS COVERED UNDER WARRANTY BUT NOT AFTER. THEY ARE REFUSING TO EXTEND THE WARRANTY ON THE REPAIR. I BELIEVE THAT FORD NEEDS TO RECALL THIS MODEL ENGINE AND REPLACE IT TO RESOLVE THIS PROBLEM. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR