NHTSA Complaint #11311168 — 2017 FORD F-350

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11311168
Vehicle	2017 FORD F-350
Component	SUSPENSION
Date of Incident	February 12, 2020
Date Filed	February 24, 2020
Mileage	42,588 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED WHILE DRIVING AT 65MPH, THE VEHICLE FRONT END WOBBLED OUT OF CONTROL. THE CONTACT WAS ABLE TO ENGAGE THE BRAKE PEDAL SLOWLY AND BROUGHT THE VEHICLE UNDER CONTROL. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO JIM ONEAL FORD 516 SOUTH INDIANA AVENUE SELLERSBURG, IN 47172, (812)-246-4441. THE DEALER TEST DROVE THE VEHICLE AND WAS UNABLE TO RECREATE THE FAILURE. AS A COURTESY THE DEALER INSTALLED A STEERING DAMPER ON THE STEERING WHEEL AND INFORMED THE CONTACT THAT STEERING DAMPER MAY CORRECT THE FAILURE. THE CONTACT WAS CONCERNED THAT THE FAILURE WAS NOT FIXED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 42,588.

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