NHTSA Complaint #11310813 — 2013 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11310813
Vehicle	2013 FORD FOCUS
Component	STEERING
Date of Incident	February 22, 2020
Date Filed	February 22, 2020
Mileage	42,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE ELECTRONIC POWER STEERING ASSIST FEATURE FAILED WHEN I WAS 100 MILES FROM HOME.IT OCCURRED AFTER THE CAR WAS PARKED FOR ABOUT 2 HOURS. PRIOR TO THIS IT WAS WORKING OK. THIS HAS HAPPENED ONE TIME BEFORE. WHEN IT HAPPENED BEFORE I DISCONNECTED THE BATTERY AND CLEANED THE TERMINAL. I CHARGED THE BATTERY AND THE PROBLEM WENT AWAY FOR ABOUT A MONTH. TODAY I TOOK THE CAR TO A SERVICE CENTER AND HAD THE BATTERY REPLACED. THE PROBLEM DID NOT GO AWAY THIS TIME. I HAD TO DRIVE THE CAR BACK ON THE FREEWAY WITHOUT POWER STEERING ASSIST.

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