NHTSA Complaint #11310767 — 2014 RAM 1500

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11310767
Vehicle	2014 RAM 1500
Component	SUSPENSION
Date of Incident	February 22, 2020
Date Filed	February 22, 2020
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I HAD JUST STARTED DRIVING WHEN I HIT THE BUTTON TO RAISE MY SUSPENSION, EVERYTHING SEEMED TO BE WORKING AS NORMAL BUT THE TRUCK NEVER RAISED AND THE INDICATOR LIGHT FLASHED RAISING BUT NEVER STOPPED. AFTER DRIVING ABOUT 5 MILES I STOPPED THE TRUCK TURNED IT OFF AND RESTARTED. THE INDICATOR STOPPED FLASHING,REMAINING IN OFF-ROAD 1, BUT THE FRONT WAS LOWER THAN THE REAR. I TRIED ADJUSTING AGAIN BUT NOTHING WORKED. GOT BACK ON THE ROAD AND GOT UP TO HIGHWAY SPEEDS TO SEE IF IT WOULD AUTO ADJUST BUT IT REMAINED IN OFF-ROAD 1, EVEN AT 70MPH. IT HAD BEEN BELOW FREEZING OVERNIGHT, BUT THE TEMP HAD RAISED ABOVE 45 WHEN THIS OCCURRED. A BIT OF A SAFETY ISSUE AS THE TRUCK DOESN'T HANDLE RIGHT, WHEN THE FRONT IS LOWERED TO EXIT LEVEL AND THE REAR IS IN OFF-ROAD 2.

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