NHTSA Complaint #11309750 — 2019 JEEP CHEROKEE

THERE WERE SEVERAL INCIDENTS OF THE FOLLOWING HAPPEN: CAR STARTS FINE, I DRIVE FOR A FEW MINUTES AND THE CAR JUST SHUTS OFF AND JUST STOPS ALL OF A SUDDEN. SO I WAIT AND TRY TURNING IT BACK ON. THANK GOODNESS IT WASN'T ON A HIGHWAY. SOMETIME IT RE-STARTS THE 1ST TIME BUT SOMETIMES IT TAKES A FEW TRIES. FIRST TIME THIS STARTED HAPPENING (NOV. 2019), THE DEALER SAID IT NEEDED OIL CHANGE BUT IT WAS ONLY AT AROUND 40% OIL LIFE. THEY TOLD ME IT WAS "BONE DRY." IT WAS FINE AFTER OIL CHANGE. NOW (FEB 2020) DASHBOARD STILL HAS THE OIL LIFE AS 48% AND IT'S ONLY BEEN 4000 MILES OR SO SINCE LAST OIL CHANGE. DEALER WILL PROBABLY TELL ME AGAIN THAT IT NEEDS AN OIL CHANGE BUT IT'S VERY STRANGE A NEW CAR (2019 JEEP CHEROKEE MODEL) WILL BURN THROUGH ITS OIL IN JUST 4000 MILES. IT'S VERY CONCERNING THE CAR JUST SHUTS OFF/TURNS OFF ALL OF A SUDDEN WITHOUT ANY WARNING. AND IF IT DOES BURN THROUGH ITS SYNTHETIC ENGINE OIL IN JUST 4000 MILES IT SEEMS THERE IS SOMETHING REALLY WRONG. ALSO, I DON'T KNOW IF THIS CORRELATES WITH THE PROBLEM BUT WHEN I MAKE A TURN I HEAR A "BING" SOUND WHICH MAKES ME LOOK AT THE DASHBOARD TO SEE IF A LIGHT CAME ON BUT THERE IS NOTHING THERE. THIS HAPPENED WHEN THE PROBLEM STARTED HAPPENING AND I'M HEARING IT AGAIN THIS TIME AROUND. I HAD THIS PROBLEM HAPPEN TO ME 6-7 TIMES (SOMETIMES 2 TIMES IN 1 DAY) IN THE LAST 4 DAYS. THIS HAS ME SCARED TO DRIVE MY CAR AROUND. I WAS RESEARCHING ONLINE AND I SAW OTHERS ARE HAVING SIMILAR PROBLEM SO I THOUGH I WOULD REPORT THIS TOO. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T77885_DS986042