NHTSA Complaint #11309730 — 2013 DODGE GRAND CARAVAN

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11309730
Vehicle	2013 DODGE GRAND CARAVAN
Component	SEATS
Date of Incident	February 16, 2020
Date Filed	February 17, 2020
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

VEHICLE WAS PARKED ON LEVEL SURFACE AFTER CAR WASH WHEN I OPENED THE DOOR TO EXIT THE VEHICLE THE HEAD RESTRAINT SAFETY DEVICE MALFUNCTIONED AND POPPED OPEN. I NOTICED THE BLACK PLASTIC CLIPS THAT HOLD THE RESTRAINT TO THE METAL PIN WERE BROKEN, MOST LIKELY CAUSED FROM EXCESSIVE STRAIN OVER TIME.

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