NHTSA Complaint #11309539 — 2013 FORD EXPLORER

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11309539
Vehicle	2013 FORD EXPLORER
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	December 17, 2019
Date Filed	February 16, 2020
Mileage	99,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

ABOUT TWO MONTHS AGO THE STEERING WAS GETTING TOUGH WITH LITTLE NOISE LIKE CLUNKING, TOOK THE EXPLORER TO A FORD DEALER WAS TOLD MY FRONT STRUTS NEEDED CHANGED. HAD THAT DONE, DID NOT FIX MY STEERING PROBLEM. SAID MY VIN WAS OUTSIDE OF THE RECALL FORD HAD ON THE STEERING RACK. NOW JUST YESTERDAY I START MY CAR AND MY STEERING WHEEL IS STUCK NO MOVEMENT. TURNED IT OFF AND BACK ON AND GOT MOVEMENT BUT NO POWER STEERING IT'S A MANUAL. WARNING LIGHTS CAME ON 1. "SERVICE POWER STEERING NOW" 2. "SERVICE ADVANCE TRAC". ALSO NOTICED MY TURN SIGNAL WILL NOT STAY ENGAGED MUST HOLD IN PLACE TO SIGNAL.

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#11351773 — August 28, 2020 — MY POWER STEERING ASSIST WENT OUT MULTIPLE DAYS AS I WENT TO START MY VEHICLE. I TURNED IT OFF AND IT TURNED BACK ON....

#11323669 — May 7, 2020 — LOST OF POWER STEERING WHILE DRIVING, COMING FROM AN OIL CHANGED AT THE DEALERSHIP. WAS ABLE TO PULL OVER INTO A PARK...

#11315336 — February 29, 2020 — THE POWER STEERING RACK AND EPS SHUTS DOWN AND I HAVE NO POWER STEERING WHILE DRIVING. WE HAVE REPLACED THE STEERING ...

#11307585 — February 6, 2020 — STEERING BECOME HARD CANT MOVE THE WHEEL OR MAKE ANY TURN... AND THE LIGHT OF SERVICE POWER STEERING AND SERVICE ADVA...

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