NHTSA Complaint #11308070 — 2019 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11308070
Vehicle	2019 VOLKSWAGEN JETTA
Component	ENGINE
Date of Incident	February 3, 2020
Date Filed	February 9, 2020
Mileage	200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN THE VEHICLE IS ACCELERATING IN EITHER NORMAL OR ECO MODE, WHEN IT APPROACHED 28MPH AND SHIFTS GEARS THE ENGINE MAKES A SCRAPING/GRINDING SOUND. THIS HAPPENS CONSISTENTLY IN THE SAME DRIVING SESSION WHEN ACCELERATING WITH THIS GEAR CHANGE. THIS WILL HAPPEN ON HIGHWAYS UNDER RAPID ACCELERATION OR ON LOCAL STREETS UNDER LIGHT ACCELERATION. THIS IS A GREAT CAUSE FOR CONCERN AS THE SOUND COULD DISTRACT THE DRIVER AND REPRESENT DAMAGE OVERTIME TO THE ENGINE.

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