NHTSA Complaint #11307456 — 2013 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11307456
Vehicle	2013 FORD EXPLORER
Component	STEERING
Date of Incident	February 5, 2020
Date Filed	February 6, 2020
Mileage	126,405 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT UPON STARTING HIS VEHICLE AND BACKING OUT THE DRIVEWAY, HIS POWER STEERING CEASED TO OPERATE. THE ADVANCED TRACK WARNING LIGHT ILLUMINATED SIMULTANEOUSLY AS THE FAILURE OCCURRED. THE CONTACT ATTEMPTED SEVERAL MANEUVERS, SUCH AS RESTATING THE VEHICLE AND RESETTING THE BATTERY, BUT TO NO AVAIL. THE DEALER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INFORMED HIM THAT HIS VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING); THE CONTACT WAS THEN REFERRED TO NHTSA TO FILE A VEHICLE SAFETY COMPLAINT. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 126,405.

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