NHTSA Complaint #11307001 — 2018 JEEP RENEGADE

THE VEHICLE BURNS OIL CAUSING THE VEHICLE TO SHUTDOWN WITHOUT WARNING. WE HAVE THE VEHICLE SERVICES REGULARLY, BUT IT BURNS SO MUCH OIL WE'RE HAVING ISSUES BEFORE IT'S DUE FOR ROUTINE OIL CHANGE. MY SON WAS ABOUT 30 MILES AWAY FROM HOME WHEN HIS VEHICLE STALLED WITHOUT WARNING. HE ALSO MENTIONED THAT AT TIMES IT WOULD SPUTTER DURING ACCELERATION. WE PURCHASED THIS VEHICLE NEW AND CURRENTLY IT HAS 29,000 MILES. WE HAD THE VEHICLE TOWED UNDER WARRANTY TO THE DEALERSHIP AND THEY KEPT IT FOR OVER A WEEK BEFORE THEY WERE ABLE TO LOOK AT IT. I INQUIRED ABOUT GETTING A LOANER VEHICLE SINCE WE WERE DOWN A VEHICLE AND THE DEALER SAID ALL THEIR LOANERS WERE OUT AND THEY WILL ONLY ALLOW US TO HAVE THE LOANER FOR 5 DAYS TOTAL. SO, THEY SAID THEY WOULD CONTACT US WHEN THEY HAD A LOANER AVAILABLE. WE NEVER HEARD BACK FROM THEM, SO MY HUSBAND CALLED THEM BACK 8 DAYS LATER TO INQUIRE ABOUT A LOANER AGAIN, AND AT THAT TIME THEY SAID THE VEHICLE WAS READY; ALL IT NEEDED WAS OIL. SO, WHEN WE WENT TO PICK-UP THE VEHICLE THEY'RE CHARGING US $189 AND THIS VEHICLE IS STILL ON WARRANTY. THE WARRANTY ON THE JEEP IS FRAUDULENT AND THE DEALERSHIPS ARE DEVIOUS.