NHTSA Complaint #11306934 — 2016 CHRYSLER TOWN AND COUNTRY

MY VEHICLE BROKE DOWN WHILE DRIVING DOWN A MAIN ROAD. VEHICLE STARTED STUTTERING AND STOP MOVING IN THE MIDDLE OF THE ROAD. I HAD TO BE TOWED FROM THE MIDDLE OF THE ROAD. THE MECHANIC TOLD ME IT IS THE TRANSMISSION PUMP THAT HAD SEIZED AND FAILED. HE ALSO SAID THERE IS A RECALL ON MY YEAR VEHICLE. MY VEHICLE VIN IS NOT INCLUDED IN THE RECALL BUT IT PRESENTING WITH THE EXACT SAME PROBLEM AS THE STATED IN THE RECALL. MY VEHICLE ALSO HAS A CRACKED LEFT CYLINDER HEAD. VEHICLE BEGAN SHAKING AT IDOL. I BROUGHT THE VEHICLE INTO THE SHOP AND WAS TOLD IT IS CODE P0304 CYLINDER 4 MISFIRE. I WAS TOLD THE LEFT CYLINDER HEAD NEEDS TO BE REPLACED. WAS TOLD BY MECHANIC THIS HAS BEEN AN ONGOING PROBLEM WITH THIS PARTICULAR ENGINE BUT NO RECALL ISSUED FOR MY VEHICLE. I BELIEVE THAT BOTH OF THESE ISSUES SHOULD BE COVERED UNDER THE RECALL. MY VEHICLE WAS PURCHASED AT A CHRYSLER DEALERSHIP AND I'VE ONLY HAD IT FOR 2 YEARS. I HAVE MAINTAINED IT WELL AND HAD ALL SERVICES PERFORMED ON THE VEHICLE SINCE I'VE HAD IT. IN ITS STATE IT IS NO LONGER DRIVE ABLE AND THE COST OF REPAIR EXCEEDS THE VEHICLES WORTH, MAKING IT A TOTAL LOSS.