NHTSA Complaint #11306596 — 2017 FORD FOCUS

OUR CAR WAS LOOKED AT JULY 2019 AND THE RECALL WAS NOT FIXED BUT THEY KNEW ABOUT IT FROM YOUR RECORDS. AND WE HAVE BEEN HAVING TROUBLE ON ACCELERATING SPITTING AND SPUTTERING AND TODAY ME AND MY FAMILY WERE OUT SHOPPING AND WE WERE DRIVING OUT OF THE PARKING LOT AND THE CAR JUST WOULD NOT GO THE GAS WAS NOT WORKING WE COULDNT MOVE AND WE TURNED IT OFF AND STARTING DRIVING AGAIN AND THE SAME THING HAPPENED AND THE CHECK ENGINE LIGHT WAS ON AND IT WASNT ON BEFORE THIS. I AM VERY MAD THAT THIS RECALL WAS OVER LOOKED BECAUSE MY FAMILYS LIFE COULDNT HAD BEEN TAKEN IF THIS HAPPENED ON A FREEWAY OR INTERSTATE. SO WE HAD TO PAY FOR A TOW TO THE DEALERSHIP JOHNSON CITY FORD, TN 37602 AND THEY WERE CLOSED TODAY BUT TOMORROW I AM GOING TO CONFRONT THEM ABOUT THIS AND IM REACHING OUT TO U GUYS TO INSURE THIS WILL GET FIXED OF NO CHARGE AND FIXED RIGHT! THANK U.