NHTSA Complaint #11302958 — 2017 INFINITI QX60

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11302958
Vehicle 2017 INFINITI QX60
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 27,009 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

MY CAR HAS HAD ISSUES FROM THE DAY I GOT IT WHICH HAVE GOTTEN PROGRESSIVELY WORSE AND NOW I DON'T FEEL SAFE AND I'M RELUCTANT TO DRIVE IT LET ALONE MAKE THE PAYMENT FOR IT AFTER TAKING IT TO THE DEALER THREE TIMES EXPLAINING THE ISSUE AND LIGHTS THAT COME IN. I HAVE HAD BAD SMELL COMING FROM IT AND AFTER THE THIRD TIME TODAY BEING AT DEALE AND GETTING A LOANER CAR THAT IS NOT EVEN SEMI COMPARABLE TO MY CAR AS I HAVE AN INFINITY QX 60 AND THEY HAVE GIVEN ME A TINY TINY Q30 OR QX AND REFUSED TO GIVE ME A CAR MY SIZE WHICH IS ANOTHER STORY . MY CAR AFTER GETTING IT TONIGHT FROM DEALER AND THEN TELLING ME RECALL WAS FIXED STALLED ON THE FREEWAY AND CAME TO A DROP AS THE CAR BEHIND ME WAS INCHES AWAY FROM SLAMMING INTO ME. AFTER STARTING AND RESTARTING THE ENGINE IT DRIVE AGAIN AND PRIOR TO GETTING HOME AS I LIVE ON A HILL IT STALLED AND WOULDN'T START. THIS HAPPENS REPEATEDLY AND THE DEALER IS TELLING ME NO CODES COME UP WHEN J BRING JT IN. IT BARELY DRIVES AND HAS NO SPEED AND CLEARLY IT'S A DANGEROUS SITUATION AND J HAVE A FOUR AND SIX YEAR OLD IN THIS CAR AND INFINITY CAN'T FIX THESE PROBLEMATIC CARS THEN I SUGGEST PUTTING YOUR CUSTOMERS IN A DIFFERENT CAR. I WON'T DRIVE WITH A STRING ODOR, ELECTRICAL ISSUES AND STALLING ONE MORE DAY AND FIGURE IT OUT CUS I'M LOSING WORK AND CLIENTS AND THIS IS NOW DIGGING INTO MY POCKET BOOK AND IT'S PUTTING MYSELF AND TODDLERS IN A COMPROMISING SAFETY SITUATION. I WAS INFORMED RECALL WAS FIXED WHEN I GOT IT TODAY AND RHIS WEBSITE WOUID HAVE BEEN UPDATED IF THAT WAS TRUE I'M FURIOUS AND MY MECHANIC HAS INFORMED ME OF WHAT THESE ISSUES ARE AND HE HAS GIVEN ME CODES THET INFINITY REFUSES TO ADDRESS SINCE THE LIGHTS ARE NOT ON THE ONE TIME THEY TURNED FAR IN. WHAT KIND OF MECHANICS CAN'T FIGURE A SAFETY ISSUE IN THE ENGINE ? I NEED RESOLUTION AND REIMBURSEMENT FOR MY PAYMENT AS I AM ENTITLED TO DRIVE IN A SAFE CAR

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