NHTSA Complaint #11302792 — 2012 DODGE DURANGO

TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, SEVERAL WARNING LIGHTS ILLUMINATED AS THE ALTERNATOR STARTED TO FAIL. THE CONTACT WAS ABLE TO PULL THE VEHICLE OFF OF THE ROADWAY. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE CONTACT HAD THE VEHICLE TOWED TO (KINCHELOE MOTORS, 1611 14TH ST, PARKERSBURG, WV 26101) WHERE THE ALTERNATOR WAS REPLACED UNDER WARRANTY. THE CONTACT STATED THAT THE BATTERY HAD TO BE REPLACED AT A COST OF $400 OUT OF POCKET. UPON INVESTIGATION THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) WITH THE FAILURE. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 165,000.