NHTSA Complaint #11302483 — 2014 INFINITI Q50 STEERING

Complaint Details

ODI Number	11302483
Vehicle	2014 INFINITI Q50
Component	STEERING
Date of Incident	January 23, 2020
Date Filed	January 28, 2020
Mileage	89,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2014 INFINITI Q50. THE CONTACT STATED THAT WHILED DRIVING, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. AS A RESULT, THE STEERING WHEEL WAS TURNED WITH EXCESSIVE FORCED. THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED INDICATING STEERING CHASSIS SYSTEM CONTROL ERROR. THE VEHICLE WAS TAKEN TO WARREN HENRY INFINITI DEALER, (2300 NE 151ST ST, NORTH MIAMI, FL 33181, (305) 652-9999) AND WAS DIAGNOSED THAT POWER STEERING MODULE MIGHT NEEDED TO BE REPLACED OR A SOFTWARE UPDATE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 89,000.

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