NHTSA Complaint #11300450 — 2010 CHEVROLET MALIBU

I DROPPED MY 2010 MALIBU ([XXX]) OFF AT MATICK CHEVY ON 1/10/2020. I CALLED 1/11/2020 AND WAS TOLD THERE WAS NO CHARGE AND IT WAS READY FOR PICK UP. THAT'S ALL I WAS TOLD. I DIDN'T MAKE IT HOME BEFORE THE SAME PROBLEM OCCURRED: SERVICE TRACTION ERROR LIGHT ON THE DASH BOARD AND ALL 3 BRAKE LIGHTS ARE ON - WHEN NO ONE IS PRESSING ON THE BRAKE. THE CAR IS IN THE GARAGE AND ALL 3 BRAKE LIGHTS ARE ON - NO ONE IS IN THE VEHICLE...I'M DRIVING DOWN THE HIGHWAY AND ALL 3 BRAKE LIGHTS ARE ON - I'M NOT BRAKING. THIS IS A SERIOUS SAFETY CONCERN. TODAY IS 1/19/2020 AND I STILL DON'T HAVE MY VEHICLE AND HAVE NOT RECEIVED A CALL - DESPITE LEAVING A MESSAGE FOR THE SERVICE [XXX], ON 1/16/19. HE ADVISED THAT THIS VEHICLE IS COVERED UNDER A SPECIAL WARRANTY PROGRAM OR POLICY - 150,000 MILES OR THE YEAR 2025?. THE VEHICLE IS 10 YEARS OLD - DEALERSHIPS DON'T FIX ANYTHING FOR FREE, SO THAT "SPECIAL PROGRAM" IS INDICATIVE OF THE COMPANY TAKING RESPONSIBILITY AND KNOWING THAT YOU HAVE A PROBLEM WITH THIS VEHICLE. I HAVE OWNED GM PRODUCTS ALL MY LIFE AND FOR THE FIRST TIME DO NOT KNOW IF MY LOYALTY TO THE MANUFACTURER OR BRAND WILL CONTINUE. I AM VERY DISAPPOINTED IN THE WAY THIS SITUATION HAS BEEN HANDLED. THE VEHICLE HAVE BEEN SERVICED FOR THIS SAME PROBLEM TWICE PREVIOUSLY. THE ONLY SAVING GRACE IS THAT I DEMANDED A LOANER. PLEASE HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR