NHTSA Complaint #11300171 — 2018 FORD F-150

ON SEPTEMBER 15, 2018 I PURCHASED A NEW 2018 FORD F150 5.0 V8. ON 02/16/2019 (4,546 MILES) AFTER THE FIRST OIL CHANGE IT BEGAN MAKING A KNOCKING LIKE NOISE. FORD SAID IT WAS NORMAL, BUT THE KNOCK WASN'T THERE BEFORE THE OIL CHANGE. FORD TRIED TO SAY IT WAS THE DIRECT INJECTION MAKING THE NOISE. WHICH MIGHT BE TRUE BUT OTHER OWNERS HAVE REPORTED THE KNOCKING NOISES AND HAVE HAD SCORED CYLINDERS THAT REQUIRED THE ENGINE BLOCKS TO BE REPLACED BY FORD. ALSO ON 07/04/2019 (10,416 MILES) I NOTICED THAT THE ENGINE WAS MAKING A RATTLING NOISE WHEN COLD FROM 1200-2000 RPM. AFTER RESEARCHING THIS NOISE, I DISCOVERED THAT THERE IS A TSB FOR THE RATTLING NOISE. ON 07/16/2019 I TOOK MY TRUCK BACK TO THE DEALER (FRIENDLY FORD IN LAS VEGAS) AND THE TSB WAS PREFORMED ON THE TRUCK (TSB# 18-2354) THE TSB DID NOT FIX THE ISSUE. ON 10/23/2019 (12,600 MILES) I TOOK MY TRUCK TO TEAM FORD IN LAS VEGAS. THE SERVICE DEPARTMENT STATED THAT FORD TOLD THEM THE ISSUE WAS NORMAL OPERATING CHARACTERISTICS. IF EITHER OF THESE NOISES WERE NORMAL, THEN IT WOULD HAVE MADE THEM WHEN IT WAS BRAND NEW. THESE PROBLEMS HAVE BEEN BROUGHT UP TO FORD BY NUMEROUS OWNERS OF F150'S AND MUSTANGS WITH THE SAME ENGINE. FORD REFUSES TO FIX ANYTHING AND JUST SAYS THE ISSUES ARE NORMAL. SINCE FORD INSSUED A TSB FOR THE RATTLE ISSUE AND REPLACED ENGINE BLOCKS FOR THE KNOCKING IT TELLS ME FORD KNOWS THESE ARE ISSUES AND THEY ARE NOT NORMAL WITHOUT NHTSA OR FTC INTERVENTION FORD MAY NOT FIX THESE PROBLEMS UNDER WARRANTY. THEY WILL BECOME MORE OF AN ISSUE OUTSIDE OF WARRANTY AND THE CONSUMER WILL HAVE TO PAY FOR AN ISSUE FORD SHOULD FIX LINK TO TSB: HTTPS://WWW.MUSTANG6G.COM/FORUMS/ATTACHMENTS/18-2354-FORD-F150-5-0-TSB-PDF.321793/