NHTSA Complaint #11299726 — 2013 DODGE JOURNEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11299726
Vehicle	2013 DODGE JOURNEY
Component	ENGINE
Date of Incident	December 24, 2019
Date Filed	January 16, 2020
Mileage	135,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2013 DODGE JOURNEY LIMITED. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS THERE AN ABNORMAL TICKING SOUND COMING FROM THE ENGINE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE JIM RIEHL'S FRIENDLY CHRYSLER JEEP 32899 VAN DYKE AVE, WARREN, MI 48093 (586) 979-8700 HOWEVER, NO DIAGNOSTIC TESTS WERE PREFORMED. THE FAILURE RECURRED. THE CONTACT SCHEDULED AN APPOINTMENT FOR DIAGNOSTIC TEST WHICH WAS STILL PENDING. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 10139771 AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000.

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