NHTSA Complaint #11299519 — 2013 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11299519
Vehicle	2013 FORD FOCUS
Component	STEERING
Date of Incident	September 21, 2019
Date Filed	January 15, 2020
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING THERE WAS A GRINDING SOUND AND THE WHEEL LOCKED, WHILE THE CONTACT MADE A TURN. THE STEERING ASSIST FAULT LIGHT ILLUMINATED AND THE CONTACT COULD NO LONGER TURN THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER JIMMY GRANGER FORD NATCHITOCHES (7501 LA-1, NATCHITOCHES, LA 71457 (318) 252-8559) WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION SYSTEM NEEDED TO BE REPLACED. THE MANUFACTURER CONFIRMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S HOME AND WAS CURRENTLY UNREPAIRED. THE FAILURE MILEAGE WAS 100,000.

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