NHTSA Complaint #11299153 — 2013 FORD EXPLORER

THE POWER STEERING FAULT ASSIST BUTTON CAME ON IN THE SUV. THE STEERING WHEEL LOCKED UP ON ME WHILE THE VEHICLE WAS IN MOTION. I WAS IN ANOTHER CITY OTHER THAN WHERE I LIVE. THIS WAS BY FAR ONE THE SCARIEST THINGS THAT HAS EVER HAPPENED TO ME. THE WHEEL COMPLETELY LOCKED UP. THIS IS BEYOND UNSAFE FOR ANYONE TO BE STEERING A VEHICLE AND THE STEERING WHEEL LOCKS UP. THE VEHICLE WAS TOWED TO THE MECHANIC SHOP. THE STEERING RACK HAD TO BE REPLACED. I WAS CHARGED FOR THE PET AND LABOR. THE TOTAL COST WAS $1,931.18. THERE IS A RECALL ON THE SAME MODEL VEHICLE BUT BECAUSE MY VIN DOESN'T MATCH I WOULDN'T QUALIFY FOR THE RECALL. THIS IS NOT RIGHT! THERE IS A RECALL ON THE VEHICLE FOR THE SAME ISSUE BUT NOT FOR MY VIN. I WILL UPLOAD A COPY OF MY RECEIPT FOR PARTS AND LABOR. THIS IS SO DISAPPOINTING!