NHTSA Complaint #11299088 — 2004 FORD TAURUS

TL* THE CONTACT OWNS A 2004 FORD TAURUS. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE AND ATTEMPTING TO SHIFT, THE GEAR SHIFTER LOCKED IN THE PARK POSITION. THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER (DEACON JONES FORD-LINCOLN LOCATED AT 3301 MCLAIN STREET, GOLDSBORO, NC 27534 PHONE NUMBER 800-921-7994) WHO CONFIRMED THEIR FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 04V106000 (EXTERIOR LIGHTING) HOWEVER, THEIR VEHICLE'S VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS REFERRED TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 135,000.