NHTSA Complaint #11299057 — 2016 FORD FUSION

THE CAR SHOWED IT WAS IN PARK. IT WAS ACTUALLY STILL IN GEAR EVEN SHOWING OTHERWISE. THERE HAS BEEN A RECALL ON THE SAME MAKE AND MODEL (2016 FORD FUSION). THE PROBLEM WAS WITH A FAULTY, AND DETACHED SHIFT CABLE. THERE HAVE BEEN OVER 500,000 FORD VEHICLES RECALLED FOR THIS SPECIFIC ISSUE. THIS WAS THE EXACT PROBLEM WITH OUR 2016 FORD FUSION WITH 88,101 MILES. WE JUST PLAYED A TOTAL OF $278 TO HAVE THE VEHICLE TOWED AND THE PART REPLACED. FORD IS TELLING ME THAT OUR SPECIFIC VIN # WAS NOT INCLUDED IN THE RECALL OF THE OTHER 500,000 VEHICLES THIS FAR. HOW CAN THIS COMPANY GET AWAY WITH THIS PROBLEM? I ALSO CONTACTED THE CLOSEST FORD DEALER PRIOR TO HAVING THE CAR TOWED. AFTER FINDING THAT THE VEHICLE WOULD NOT BE COVERED UNDER WARRANTY, WE HAD TO HAVE TOWED AND FIXED AND THE CLOSEST BODY SHOP TO WHERE THE CAR WAS BROKE DOWN AND STILL IN GEAR. WE SET THE PARKING BREAK TO KEEP THE VEHICLE FROM ROLLING AWAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR