NHTSA Complaint #11299026 — 2017 CHEVROLET CRUZE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11299026
Vehicle	2017 CHEVROLET CRUZE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	December 29, 2019
Date Filed	January 13, 2020
Mileage	27,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

VEHICLE WAS IN MOTION GOING APPROX 35 MPH UPHILL ON RESIDENTIAL ROAD WHEN IT STARTED VIBRATING AND "SERVICE STABILITRAK" LIGHT CAME ON. PULLED OVER INTO GAS STATION AND SHUT CAR OFF. SAT FOR 2 MINUTES BEFORE TURNING BACK ON. SERVICE STABILITRAK LIGHT REMAINED ON WITH SOME VIBRATION. MERGED ONTO HIGHWAY AND ATTEMPTED TO REACH THE SPEED LIMIT OF 65 MPH. CRUZE WOULD NOT ALLOW ME TO ACCELERATE ABOVE 60 MPH. SERVICE BREAKS LIGHT CAME ON AND THEN GOT AN ALERT STATING THAT POWER STEERING HAD FAILED. CAR BASICALLY SHUT ITSELF DOWN AND I HAD TROUBLE GETTING IT TO FULLY TURN OFF. STEAM/SMOKE THEN BEGAN COMING OUT FROM UNDER THE HOOD AND LIQUID FROM THE CAR WAS ALL OVER THE ROAD. TOWED TO CHEVY DEALER WHERE THEY DISCOVERED A HOLE IN THE ENGINE BLOCK, OTHERWISE KNOWN AS A CATASTROPHIC FAILURE. CAR HAD 27K MILES ON IT AT THE TIME. IT WAS AN EXTREMELY SCARY AND DANGEROUS ORDEAL.

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