NHTSA Complaint #11298605 — 2012 GMC ACADIA

OUR 2012 ACADIA LIFTGATE SPONTANEOUSLY FAILED WHEN MY HUSBAND LIFTED THE LIFTGATE, COMING DOWN TOWARDS HIS HEAD WITH SPEED AND FORCE. LUCKILY HE WAS ABLE TO QUICKLY GET HIS HANDS UP BEFORE IT CRASHED DOWN ON HIS HEAD. HAD THIS BEEN A CHILD, SOMEONE WITH SLOWER REFLEXES, OR HAD HIS REFLEXES FAILED HIM HE COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. I HAVE BEEN AN RN FOR 15 YEARS, 6 OF WHICH I SPENT ON A TRAUMA UNIT CARING FOR PROBLEM WITH CLOSED HEAD INJURIES AND SO I UNDERSTAND THE DEVASTATING EFFECTS FIRST HAND. THE PHYSICS TO THIS SAFETY ISSUE ARE ELEMENTARY. I HAVE REACHED OUT TO DEALERSHIP THE DAY WE TOOK IN FOR REPAIR AND WAS TOLD BASIC WEAR AND TEAR. NO NOT A SPONTANEOUS ISSUE LIKE THIS THAT CAN CAUSE SERIOUS HARM OR DEATH. I OPENED A CASE WITH GMC AND THROUGH GMC FACEBOOK MESSENGER ONLY TO BE CONTINUOUSLY CORRALLED BACK TO THE DEALER. GMC MUST DO BETTER FOR THEIR CUSTOMERS WHO ARE HUMAN BEINGS WITH FAMILIES AND LOVED ONES. VEHICLE WAS STATIONARY PARKED IN OUR DRIVEWAY. DATE OF ISSUE WAS FALL OF 2019. I HAVE BEEN GOING BACK WITH GMC TO NO AVAIL AND NOW BELIEVE I MUST TAKE THIS ISSUE FURTHER AS I DO NOT WANT ANYONE ELSE'S INJURY ON MY CONSCIOUS AND GMC CLEARLY HAS NO CONCERN FOR THIS.