NHTSA Complaint #11297873 — 2017 DODGE JOURNEY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11297873
Vehicle	2017 DODGE JOURNEY
Component	SEATS
Date of Incident	January 7, 2020
Date Filed	January 8, 2020
Mileage	94,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WE WERE DRIVING MY CAR LAST NIGHT AND ALL OF A SUDDEN THERE WAS A BIG POP SOUND AND MY HUSBAND GOT HIT IN THE BACK OF THE HEAD WITH THE HEADREST. I GUESS WHAT HAD HAPPENED WAS THE HEADREST DEPLOYED OUT OF THE BLUE FOR NO REASON.

Related Complaints for the 2017 DODGE JOURNEY

Other SEATS Complaints

#11670885 — July 2, 2025 — The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any a...

#11638596 — January 26, 2025 — We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury ...

#11491710 — November 1, 2022 — Passenger side headrest deployed by itself. Unable to put headrest back.

#11470840 — June 24, 2022 — My headrest (AHR) Deployed while I was at a stop light. I was not rear-ended. For that to happen. I checked online, t...

#11470274 — June 21, 2022 — I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and...

Recent Complaints for the 2017 DODGE JOURNEY

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#11710694 — SERVICE BRAKES, HYDRAULIC — January 13, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions...

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#11710350 — SEAT BELTS — January 12, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while the vehicle was parked, the contact discovered t...

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