NHTSA Complaint #11470840 — 2017 DODGE JOURNEY

SEATS issue reported to NHTSA

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1 Injury

Complaint Details

ODI Number	11470840
Vehicle	2017 DODGE JOURNEY
Component	SEATS
Date of Incident	June 20, 2022
Date Filed	June 24, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

My headrest (AHR) Deployed while I was at a stop light. I was not rear-ended. For that to happen. I checked online, to recalls have been made in regards to it. I took it to a dodge service center, they took pictures. On the first day. Then today I had to bring it back in, so they could inspect it. They also took more photos and let me know that it had failed and a pin was broken. A small black sharp piece was on my seat. Which I believe is what failed. I'm truly lucky I was not in motion when it happened. Something like this could cause someone to wreck or seriously injure someone. I did go to the er after it happen and they said a tbi(traumatic brain injury) and a sprain of my neck.

Related Complaints for the 2017 DODGE JOURNEY

Other SEATS Complaints

#11670885 — July 2, 2025 — The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any a...

#11638596 — January 26, 2025 — We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury ...

#11491710 — November 1, 2022 — Passenger side headrest deployed by itself. Unable to put headrest back.

#11470274 — June 21, 2022 — I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and...

#11468839 — June 12, 2022 — The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down ...

Recent Complaints for the 2017 DODGE JOURNEY

#11710694 — ELECTRICAL SYSTEM — January 13, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions...

#11710694 — SERVICE BRAKES, HYDRAULIC — January 13, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions...

#11710694 — STEERING — January 13, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions...

#11710350 — SEAT BELTS — January 12, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while the vehicle was parked, the contact discovered t...

#11701120 — UNKNOWN OR OTHER — November 23, 2025 — There is a backup camera recall for the Dodge Journey that I have been experiencing with my 2017 Dodge Journey since ...