NHTSA Complaint #11638596 — 2017 DODGE JOURNEY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11638596
Vehicle	2017 DODGE JOURNEY
Component	SEATS
Date of Incident	September 20, 2024
Date Filed	January 26, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury due to the force of the impact, or accident due to startling the driver. We called our local dealership and they were familiar with this issue however stated it is not on a recall and we could have the headrest replaced for $500 plus labor. There were no warning signs from the vehicle. I did have a sore neck and headaches for a couple of days. I just had a mechanical give me this page and said I should report the issue.

Related Complaints for the 2017 DODGE JOURNEY

Other SEATS Complaints

#11670885 — July 2, 2025 — The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any a...

#11491710 — November 1, 2022 — Passenger side headrest deployed by itself. Unable to put headrest back.

#11470840 — June 24, 2022 — My headrest (AHR) Deployed while I was at a stop light. I was not rear-ended. For that to happen. I checked online, t...

#11470274 — June 21, 2022 — I have been getting airbag alert on dashboard since car was purchased in 2017…would go away and come back on here and...

#11468839 — June 12, 2022 — The passenger head rest deployed without being in an accident. Hitting me in the back of the head while riding down ...

Recent Complaints for the 2017 DODGE JOURNEY

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#11710694 — SERVICE BRAKES, HYDRAULIC — January 13, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions...

#11710694 — STEERING — January 13, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while driving at approximately 30 MPH on two occasions...

#11710350 — SEAT BELTS — January 12, 2026 — The contact owns a 2017 Dodge Journey. The contact stated that while the vehicle was parked, the contact discovered t...

#11701120 — UNKNOWN OR OTHER — November 23, 2025 — There is a backup camera recall for the Dodge Journey that I have been experiencing with my 2017 Dodge Journey since ...