NHTSA Complaint #11297836 — 2019 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11297836
Vehicle	2019 JEEP CHEROKEE
Component	ENGINE
Date of Incident	December 17, 2019
Date Filed	January 8, 2020
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ENGINE IS SHUTTING OFF FOR NO REASON. DEALER SAYS IT IS LOW OIL SENSOR SHUTTING IT DOWN. FIRST TIME THE DEALER JUST FILLED IT WITH OIL. THE SECOND TIME I BROUGHT IT IN THEY PRETENDED NOT TO REMEMBER THE FIRST TIME IT HAPPENED AND CLAIMED TO HAVE NO PAPERWORK ON IT AS THEY CLAIMED THEY JUST TOPPED IT OFF WITH OIL. I SIGNED IN ON THEIR COMPUTER SO THEY MUST HAVE THE RECORDS OF ME BEING THERE, THEY GAVE ME NO PAPERWORK THE SECOND TIME JUST TOLD ME TO DRIVE 1000 MILES AND THEY WOULD RECHECK THE OIL.

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