NHTSA Complaint #11297445 — 2014 GMC SIERRA 1500

TL* THE CONTACT OWNS A 2014 GMC SIERRA 1500. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM, WHICH MADE IT DIFFICULT TO SEE WELL AT NIGHT WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH HALOGEN BULBS. THE CONTACT UPGRADED TO LED BULBS, BUT THE ILLUMINATION DID NOT GET BRIGHTER. THE VEHICLE WAS TAKEN TO CHARLIE'S CHEVROLET (877-688-4621, LOCATED AT 1412 U S 202, WINTHROP, ME 04364) WHERE THE TECHNICIAN RECOMMENDED A DIAGNOSTIC TEST. THE TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE PERFORMED AS DESIGNED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT UPGRADED TO HID BULBS ON HIS OWN, WHICH OFFERED BETTER LIGHTING THAN THE ORIGINAL BULBS. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.