NHTSA Complaint #11297422 — 2015 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11297422
Vehicle	2015 FORD FUSION
Component	STEERING
Date of Incident	June 1, 2019
Date Filed	January 6, 2020
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2015 FORD FUSION. WHILE OPERATING THE VEHICLE, THE POWER STEERING ASSIST FAILED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WAS NO ASSISTANCE OFFERED. THE FAILURE MILEAGE WAS 100,000.

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