NHTSA Complaint #11297299 — 2020 TOYOTA COROLLA

TL* THE CONTACT OWNS A 2020 TOYOTA COROLLA. WHILE DRIVING AND MAKING TURNS, THE CONTACT HEARD A NOISE COMING FROM THE STEERING AREA. THE VEHICLE WAS TAKEN TO PETERSON TOYOTA OF SARASOTA (7435 S TAMIAMI TRAIL, SARASOTA, FL 34231, (941) 924-7700) WHERE IT WAS DIAGNOSED THAT THE CABLE ASSEMBLY AND THE COLUMN SUB-ASSEMBLY, BOLTS, STEERING LOCK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER LEAVING THE DEALER, THE STEERING WHEEL PULLED TO THE LEFT WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALER A SECOND TIME WHERE IT WAS DIAGNOSED THAT THE NOISE WAS COMING FROM THE SERIAL CABLE - CHECK. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED AND THE STEERING WHEEL PULLED TO THE RIGHT. THE VEHICLE REMAINED AT THE DEALER. THE TECHNICIAN CALLED THE CONTACT AND INFORMED HIM THAT AN ALIGNMENT TO THE STEERING WAS COMPLETED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.