NHTSA Complaint #11297221 — 2005 HONDA ODYSSEY STRUCTURE:BODY

Complaint Details

ODI Number	11297221
Vehicle	2005 HONDA ODYSSEY
Component	STRUCTURE:BODY
Date of Incident	December 19, 2019
Date Filed	January 5, 2020
Mileage	248,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

THE FRONT PASSENGER DOOR WOULD NOT OPEN FROM EITHER THE INSIDE OR OUTSIDE LATCH EVEN THOUGH UNLOCKED AS THE DOOR LOCK KNOB WAS UP. THIS PROBLEM WAS OBSERVED ABOUT MID DECEMBER 2019. TOOK IT TO A HONDA DEALER, SOUTH TACOMA HONDA, AND THEY COULD NOT OPEN THE DOOR EITHER. THEY SAID THE INTERIOR PANEL WOULD NEED TO BE DESTROYED TO ACCESS THE MECHANISMS AND REPAIR. HAD THE REPAIR DONE BY SOUTH TACOMA HONDA WHO REPLACED THE INTERIOR DOOR PANEL BECAUSE THEY HAD TO TEAR IT OUT, LATCH AND ACTUATOR FOR $1,092.56. THEY DID NOT KNOW WHY THE ACTUATOR AND LATCH FAILED. I'M CONCERNED THIS COULD OCCUR WITH THE DRIVER SIDE DOOR TOO. IT'S A SAFETY ISSUE IF THE DOOR(S) WON'T OPEN.

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