NHTSA Complaint #11297109 — 2010 CHEVROLET HHR

VEHICLE INTERMITTENTLY LOSES POWER STEERING AT VARIOUS SPEEDS, FROM LOW TO HIGHWAY SPEEDS. MAKING THE VEHICLE VERY HARD TO STEER ESPECIALLY IN TURNS AND CORNERS, AND EXTREMELY DANGEROUS. THERE IS AN EXISTING RECALL (14V15300) FOR THIS EXACT ISSUE, BUT WHEN CALLING THE GM DEALERSHIP AND THE GM CUSTOMER SERVICE LINE I WAS TOLD THAT MY VEHICLES VIN WAS NOT AFFECTED BY THE RECALL. HOW, IF I AM HAVING THE EXACT SAME PROBLEM, IS IT NOT CONSIDERED A 'SAFETY ISSUE' FOR ME? BUT THEY WERE MORE THAN HAPPY TO SCHEDULE ME AN APPOINTMENT TO FIX THE 'KNOWN ISSUE', AT MY EXPENSE OF COURSE. MY VEHICLE ONLY HAS 61,000 MILES, SO THIS IS NOT A NORMAL 'WEAR AND TEAR' ISSUE. ESPECIALLY WHEN I FIND AN ARTICLE BY RUETERS IN WHICH THE VICE PRESIDENT OF GM'S GLOBAL VEHICLE SAFETY SAYS 'WITH THESE SAFETY RECALLS AND LIFETIME WARRANTIES, WE ARE GOING AFTER EVERY CAR THAT MIGHT HAVE THIS PROBLEM, AND WE ARE GOING TO MAKE IT RIGHT," SAID JEFF BOYER, VICE PRESIDENT OF GM GLOBAL VEHICLE SAFETY. "WE HAVE RECALLED SOME OF THESE VEHICLES BEFORE FOR THE SAME ISSUE AND OFFERED EXTENDED WARRANTIES ON OTHERS, BUT WE DID NOT DO ENOUGH." VERY FRUSTRATING THAT A VIN IS WHAT DETERMINES MINE AND MY FAMILY'S SAFETY! GM NEEDS TO STAND BEHIND ALL THEIR VEHICLES WITH THIS PROBLEM, NOT JUST A SELECT GROUP...