NHTSA Complaint #11296934 — 2013 BMW X3

MY HUSBAND WAS DRIVING HOME FROM WORK ON A CITY STREET WHEN THE CAR GAVE AN ALERT: 'DRIVETRAIN MALFUNCTION'DRIVE MODERATELY.' THEN MY HUSBAND GOT ANOTHER ALERT: 'OIL PRESSURE LOW' WHICH WARNED NOT TO DRIVE. FORTUNATELY, BY THAT POINT HE WAS ON OUR BLOCK SO HE MOVED THE CAR VERY SLOWLY TOWARDS OUR HOUSE. THE CAR SHUT DOWN, BUT HE WAS ABLE TO COAST TO PARK THE CAR STREETSIDE. WE HAD THE CAR TOWED TO THE DEALERSHIP THE NEXT DAY AND LEARNED THAT THE TIMING CHAIN HAD MALFUNCTIONED AND THE CAR WAS INOPERABLE UNTIL THE PROBLEM WAS FIXED. JUST THE DAY BEFORE THIS VEHICLE FAILURE, WE WERE COMING HOME FROM SEEING FAMILY FOR THE HOLIDAYS. IF THIS HAD HAPPENED ON THE HIGHWAY OR ANY OTHER BUSY ROAD, WE COULD HAVE BEEN IN SERIOUS DANGER. THERE WAS VERY LITTLE TIME TO GET TO A SAFE PLACE BECAUSE THE CAR SHUT DOWN SO QUICKLY. I'M GRATEFUL THAT MY HUSBAND WAS SO CLOSE TO HOME WHEN THIS HAPPENED. AS IT IS, WE'LL BE INCURRING CONSIDERABLE EXPENSE TO REPAIR A CAR THAT BMW SEEMS TO KNOW HAS A MAJOR DEFECT. THE CAR IS A 2013 BMW X3 WITH AN N20 ENGINE; IT HAS ABOUT 107,000 MILES ON IT. THAT'S A LOT OF MILES, BUT NOT NEARLY SO MANY THAT SUCH A MAJOR VEHICLE MALFUNCTION COULD REASONABLY BE EXPECTED. THERE IS NO REASON THAT THE TIMING CHAIN SHOULD FAIL ON A CAR THAT WE HAVE MAINTAINED AND CARED FOR. THIS IS THE KIND OF PROBLEM YOU MIGHT REASONABLY EXPECT AROUND 150,000 MILES, BUT WE'RE NOT AT THAT POINT. I'VE SINCE LEARNED THROUGH SOME RESEARCH THAT MANY BMWS WITH N20 ENGINES MADE IN 2010-2015 HAVE HAD THESE TIMING CHAIN ISSUES AND THAT IT IS WELL KNOWN TO MANY OWNERS AND TO BMW ITSELF. IN 2017, THEY PROVIDED AN EXTENDED WARRANTY TO COVER TIMING CHAIN ISSUES UP TO 7 YEARS/70,000 MILES. THAT'S AN ABSURD LIMIT FOR AN ESSENTIAL COMPONENT OF A VEHICLE'S BASIC ENGINEERING, ESPECIALLY COMING FROM A LUXURY CARMAKER THAT CLAIMS TO PROVIDE "THE ULTIMATE DRIVING EXPERIENCE."