NHTSA Complaint #11296910 — 2015 FORD EDGE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11296910
Vehicle	2015 FORD EDGE
Component	WHEELS
Date of Incident	December 31, 2019
Date Filed	January 3, 2020
Mileage	102,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

LUG NUTS COULD NOT BE REMOVED WITH MANUFACTURER'S LUG NUT WRENCH, AFTER A TIRE DEFLATED WHILE DRIVING ON INTERSTATE 75 IN KENTUCKY. THE WRENCH WOULD NOT FIT OVER THE LUG NUTS. AN AFTERMARKET LUG NUT WRENCH WOULD ALSO NOT REMOVE THE NUTS (21MM WAS TOO SMALL; 22MM WAS TOO LARGE). THE LUG NUTS ON THE WHEELS ARE ORIGINAL MANUFACTURER INSTALLED NUTS. CAR HAD TO BE DRIVEN ON THE FLAT TIRE TO SERVICE CENTER FOR WHEEL REMOVAL, DESTROYING THE TIRE IN THE PROCESS.

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