NHTSA Complaint #11296887 — 2017 MAZDA CX-5

HELLO, THIS CAR WAS LEASED BACK IN OCT 2017 AS A BRAND NEW CAR FROM GARDEN CITY MAZDA (NY). SIX MONTHS AGO (JULY 2019), WE BROUGHT THE CAR TO THE SERVICE TO CHECK THE HUGE VIBRATIONS WHEN BRAKING. THEY FOUND A LEFT REAR BRAKE CALIPER WAS LEAKING AND FAILED CAUSED PLATE (ROTOR) AND PAD DAMAGE. CAR WAS ONLY DONE 5731 MILES. THEY HAVE REPLACED THE LEFT REAR ROTOR, PADS AND CALIPER. THEN RESURFACED (RR) ROTOR AND PADS. AFTER 6 MONTHS TODAY (JAN 3RD 2020), WE HAD TO TAKE THE CAR TO THE SERVICE BECAUSE OF THE VIBRATIONS RE-OCCURRING WHEN BRAKING AS IT WAS VERY CONCERNING. CAR IS DONE 9744 MILES TO DATE. AND THIS TIME IT WAS BOTH FRONT BRAKE PLATES (ROTORS) AND PAD ARE WORN OUT. THIS CAR IS ALMOST DAILY DRIVEN (4-5 DAYS A WEEK) AND HAVE LOW MILEAGE DUE TO THE LOW DISTANCE (+-10 MILES/DAY) IT WAS DRIVEN PER DAY. AND WE HAD TO CHANGE THE BRAKES TWICE WITHIN LESS THAN 10K MILES. MAZDA SERVICE AND MAZDA (MANUFACTURER) CLAIMS THIS IS DUE TO REGULAR WEAR AND TEAR AND CAR MUST BE SITTING THERE FOR A LONG. WHICH I DO NOT BELIEVE IS A VALID STATEMENT FROM MAZDA AS AN EXPERIENCE CAR OWNER AND A DRIVER. I HAD OTHER CARS THAT WERE SITTING ON MY DRIVE WAY LONGER THAN THIS CAR AND NEVER HAD THIS MANY BRAKE ISSUES. BRAKE FAILURES ARE VERY DANGEROUS AND PUT EVERYONE AT RISK. MY CONCERN IS THAT THE BRAKE COMPONENTS USED IN 2017 MAZDA CX5 IS NOT UP TO US CONSUMER SAFETY STANDARDS AND NOT SUITABLE FOR THE WEATHER CONDITIONS WHERE THE VEHICLES WERE SOLD. REALLY APPRECIATE IF YOU CAN INVESTIGATE THIS ISSUE FURTHER AND I HOPE THAT WILL HELP SO MANY CONSUMERS USING THESE VEHICLES TODAY AND FUTURE. FOUND MORE COMPLAINS ON: HTTP://WWW.CARPROBLEMZOO.COM/MAZDA/CX-5/BRAKE-DISC-PADS-PROBLEMS.PHP THANKS VERY MUCH, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR