NHTSA Complaint #11291766 — 2014 SUBARU OUTBACK

WHILE DRIVING ON HIGHWAY WINDSHIELD CRACKED IN AN ARC PATTERN STARTING FROM THE DRIVERS SIDE TO PASSENGER SIDE RESULTING IN A PERFECT SYMMETRICAL PATTERN. IT WAS AROUND 10 DEGREES OUTSIDE AND THE VEHICLES DEFROST AND HEAT WERE ON HIGH. NO OBJECT HIT WINDSHIELD BEFORE CRACK FORMED. VERY LOUD CRACKING NOISE AND SLOW FROM LEFT TO RIGHT FORMATION. I WENT TO THE DEALERSHIP TO HAVE THEM LOOK AT WHAT CAUSED CRACK AND THEY SAID "MUST HAVE BEEN CAUSED BY A ROCK". AT THAT TIME THERE WAS NO EVIDENCE OF A CHIP IN WINDSHIELD, JUST THE CRACK. LATER IN THE YEAR I AGAIN WENT TO THE DEALERSHIP BECAUSE OF THE TECHNICAL BULLETIN ABOUT CRACKS HAPPENING IN THIS LOCATION ON THE WINDSHIELD AND WHILE USING DEFROSTER. THEIR RESPONSE WAS NOT OCCURRING WITH 2014 OUTBACKS. IN JUNE I WENT TO LOU FUSZ DEALERSHIP TO DISCUSS THIS PROBLEM. BY NOW MORE THAN 6 MONTHS SINCE OCCURRENCE, THERE ARE ROCK CHIPS IN WINDSHIELD THEREFORE THEY SAID CAUSED BY ROCK. I FIRMLY BELIEVE THIS HAPPENED DUE TO THE DEFROST MECHANISM LOCATION AND THE INTEGRITY OF THE WINDSHIELD GLASS.