NHTSA Complaint #11291505 — 2018 SUBARU OUTBACK

MY 2018 SUBARU OUTBACK DOES NOT HAVE STEERING ASSIST AND WAS PURCHASED NEW. AT ALL SPEEDS, THE STEERING FEELS VERY LOOSE WHEN TRAVELING RESULTING IN A DISCONNECT BETWEEN THE ROAD/WHEELS AND THE STEERING WHEEL. AT HIGHWAY SPEEDS, THE CAR OFTEN FEELS LIKE IT IS HYDROPLANING OR WIND IS FORCING IT TO THE LEFT OR RIGHT DESPITE DRIVING ON DRY ROADS IN CALM WEATHER. THE STEERING IS ERRATIC AND IS ESPECIALLY UNPREDICTABLE WHEN DRIVING ON UNEVEN OR SNOW COVERED ROADS. ON SNOWY ROADS, THE CAR DRIFTS AND FEELS LIKE IT IS UNCONTROLLABLY STARTING TO SLIDE RESULTING IN AN OVER CORRECTION OF THE STEERING WHEEL. THIS PROBLEM IS TERRIFYING AND THE EXACT OPPOSITE OF HOW SUBARU ADVERTISES THE CAR PERFORMANCE. I TOOK THE CAR TO MY DEALER AS IT IS STILL UNDER WARRANTY AND THEY ONLY SAID IT WAS THE ALIGNMENT WHICH WE JUST HAD DONE THE PREVIOUS WEEK. SUBARU HAS HAD STEERING PROBLEMS BEFORE AND I FEEL LIKE THEY ARE JUST TRYING TO IGNORE THE PROBLEM. IM SURPRISED THEY HAVE NOT ISSUED A RECALL SINCE THE PROBLEM IS VERY DANGEROUS AND COULD RESULT IN DRIVING ACCIDENTS AND DEATHS.