NHTSA Complaint #11291301 — 2014 MAZDA CX-9

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11291301
Vehicle	2014 MAZDA CX-9
Component	ENGINE
Date of Incident	August 31, 2019
Date Filed	December 26, 2019
Mileage	102,350 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE WATER PUMP FAILED ON THE VEHICLE AND COOLANT LEAKED INTO THE ENGINE OIL. THE VEHICLE ALL OF A SUDDEN STARTED SHAKING, THE ENGINE SHUT OFF AND THE VEHICLE LOST POWER. THE ENGINE IS NOW DAMAGED BEYOND REPAIR. THE VEHICLE HAS AN INTERNAL WATER PUMP AND THE OWNER'S MANUAL DOES NOT RECOMMEND ANY MAINTENANCE TO THE WATER PUMP. THIS VEHICLE HAD ALL OF THE RECOMMENDED MAINTENANCE COMPLETED AT AN AUTHORIZED MAZDA DEALER, THE VEHICLE WAS IN A PARKING LOT WHEN THE ENGINE UNEXPECTEDLY SHUT OFF. WHILE NO ONE WAS INJURED WHEN THE VEHICLE LOST ALL POWER AND THE ENGINE SHUT OFF, IT IS SOMETHING THAT SHOULD BE LOOKED INTO.

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