NHTSA Complaint #11291117 — 2015 FORD TAURUS

I BEGAN HAVING ISSUES WITH MY 2016 FORD TAURUS SEL WHERE MY BACK LEFT DOOR WOULD NOT OPEN. THE ELECTRONIC SYSTEM IN THE CAR WAS NOT DISTRIBUTING ANY POWER TO THE BACK DOOR TO ALLOW IT TO OPEN. THE LOCKING KNOB WOULD NOT RISE OR LOWER USING THE LOCKING SYSTEM INSIDE THE CAR OR THE KEY FOB. SHORTLY THERE AFTER, THE OTHER REAR PASSENGER DOOR ON THE RIGHT SIDE BEGAN HAVING THE SAME ISSUE. CURRENTLY BOTH OF MY REAR DOORS CANNOT BE OPENED ELECTRONICALLY. I PHYSICALLY HAVE TO LEAN IN THE BACK OF THE VEHICLE AND RAISE THE LOCKING KNOB TO OPEN THE DOOR. PULLING THE DOOR HANDLE FROM INSIDE THE CAR WILL NOT OPEN THE DOOR. IT HAS NO RESISTANCE TO THE HANDLE WHATSOEVER. THE ONLY WAY TO OPEN THE LOCKED DOOR IS TO PHYSICALLY PULL UP THE LOCKING NOB NEAR THE WINDOW. THIS HAS CREATED DIFFICULTY IN ME TRANSPORTING ANY PASSENGERS AND IS EXTREMELY INCONVENIENT TO PLACE ANYTHING IN THE BACK SEAT. THE INABILITY TO LOCK THE BLACK DOORS WITH THE KEY FOB OR ELECTRONIC SYSTEM IN THE CAR HAS RESULTED IN THE DOOR BEING LEFT UNLOCKED IF NOT THE LOCKING KNOB IS NOT PHYSICALLY PUSHED DOWN EVERY TIME. I TOOK MY VEHICLE TO A LOCAL MECHANIC WHO INFORMED ME THAT I WOULD NEED A NEW DOOR LOCK ACTUATOR ON BOTH REAR DOORS BUT THAT IT HAD TO BE DONE AT A FORD DEALERSHIP. I CALLED FORD AND THEY INFORMED ME THAT THE DOORS WOULD NEED TO BE REPROGRAMMED AFTER INSTALLING THE DOOR LOCK ACTUATORS TO ENSURE THE DOORS ARE PROPERLY SYNCED TO THE ELECTRONICA SYSTEM OF THE CAR. THE COST OF THIS IS OVER OVER $500 PER DOOR AND I HAVE NO OTHER OPTIONS TO FIX THIS PROBLEM. I HAVE HAD PRIOR ISSUES WITH MY 2010 FORD TAURUS WHERE THE BACK DOOR WOULD NOT OPEN AND HAD TO PAY ABOUT $500 FOR A REAR DOOR ACTUATOR TO BE INSTALLED AND SYNCED. THE USABILITY OF THE DOORS DOES NOT CHANGE WHEN THE CAR IS OFF, ON, PARKED, OR IN MOTION. MY PASSENGERS COULD POTENTIALLY BE AT RISK AND THE COST OF REPAIR MAKES THIS ISSUE CONTINUING.