NHTSA Complaint #11291064 — 2016 BUICK ENCORE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11291064
Vehicle	2016 BUICK ENCORE
Component	ENGINE
Date of Incident	September 18, 2019
Date Filed	December 24, 2019
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

MY AWD WENT OUT ON 3 OCCASIONS, EACH TIME I WAS TOLD THEY FOUND NOTHING. ONE DAY I LOST ACCELERATION POWER AND THEN THE ENGINE LIGHT CAME ON. THE DEALERSHIP SAID MY PISTONS WERE NOT FIRING AND HAD TO BE REPLACED WITH THE TURBO. ALL WAS COVERED, HOWEVER TWO WEEKS LATER MY RED OIL ALARM CAME ON, I WAS OUT OF OIL. THE CAR WENT BACK TO DEALER, ALL OIL WAS BURNED UP AND SO WAS MY TURBO. I HAD TAKEN MY CAR IN PREVIOUSLY FOR LARGE AMOUNT OF SMOKE COMING OUT THE BACK-END. I WAS TOLD NOTHING WAS FOUND TO BE WRONG?

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