NHTSA Complaint #11289938 — 2014 MAZDA CX-5

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11289938
Vehicle	2014 MAZDA CX-5
Component	POWER TRAIN
Date of Incident	April 1, 2019
Date Filed	December 18, 2019
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY SAW NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STILL HAD AN EXTENDED WARRANTY, BUT WOULD NOT COVER THE FAILURE. AN UNKNOWN DEALER ALSO STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS. THE DEALER GAVE THE CONTACT A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 69,000.

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