NHTSA Complaint #11289926 — 2013 BMW 328I

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11289926
Vehicle	2013 BMW 328I
Component	STEERING
Date of Incident	November 1, 2019
Date Filed	December 18, 2019
Mileage	49,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE CAR NOW HAS APPROXIMATELY 50,000 MILES ON IT. THE STEERING WHEEL HAS INCREASINGLY DETERIORATED, BECOMING VERY SLOPPY AND EVENTUALLY LED TO A KNOCK IN THE STEERING WHEEL RACK. IT IS WELL DOCUMENTED IN HUNDREDS OF ONLINE CHATS, VIDEOS AND FORUMS, THAT BMW HAS BEEN CHANGING THE ENTIRE RACK. THEY HAVE RECENTLY RELEASED A KIT WITH AND UPGRADED BUSHING TO REPAIR THE RACK, THUS ACKNOWLEDGING A COMMON ISSUE DUE TO A FAILING THRUST ARM BUSHING. THE ORIGINAL BUSHING IS PLASTIC AND SMOOTH, THE NEW BUSHING IS METAL AND RIGID.

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