NHTSA Complaint #11175132 — 2013 BMW 328I

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11175132
Vehicle	2013 BMW 328I
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 2, 2019
Date Filed	February 8, 2019
Mileage	60,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

AT STOP LIGHT, WARNING ON THE DASHBOARD "DRIVE MODERATELY, INCREASED STEERING EFFORT REQUIRED. CONSULT SERVICE CENTER." THE STEERING WAS VERY TOUGH TO ROTATE AND IT CREATED PANIC. AFTER A COUPLE OF HOURS, RESTARTED CAR AND THE STEERING WAS MORE MANAGEABLE. DEALER CAME BACK SUGGESTING THE CAR NEEDS "REPROGRAMMING" AND DESPITE UNDER BMW PLATINUM EXTENDED WARRANTY 236 USD WAS CHARGED . SHOULD HAVE BEEN COVERED OR AN OUTRIGHT RECALL INSTEAD OF CHARGING AS IF IT IS A FEATURE. I WOULD REQUEST NHTSA TO LOOK INTO THE MATTER AND MAKE BMW RESPONSIBLE FOR SUCH MISTAKES INSTEAD OF CONSUMER PAYING. I COULD HAVE BEEN IN AN ACCIDENT ON THE FREEWAY FOR A SOFTWARE BUG WHICH BMW CREATED. IF THIS IS HOW BMW INTENDS TO MAKE MONEY OF SERVICE, IT IS A SERIOUS CORRUPTION AND SHOULD BE INVESTIGATED. LET ME KNOW IF YOU IF YOU NEED ANY FURTHER INFORMATION TO MAKE A CASE OR TEST THE CAR. FAULT CODES 4823C2 480AB8

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