NHTSA Complaint #11289827 — 2014 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING ON THE HIGHWAY, THE CONTACT NOTICED SMOKE INSIDE THE VEHICLE. HE THEN NOTICED THAT THE AUTOMATIC DOOR LOCKS ON THE DRIVER'S DOOR CAUGHT FIRE. THE FIRE STARTED WITHIN THE DOOR AND WAS BURNING THROUGH THE DOOR PANEL. THE DRIVER PULLED OVER AND THE OCCUPANTS EXITED THE VEHICLE. THE FIRE DEPARTMENT ARRIVED AND CONTAINED THE FIRE TO JUST THE DRIVER'S SIDE DOOR. THERE WERE NO INJURIES. THE CONTACT'S WIFE WAS DRIVING AT THE TIME OF THE FAILURE AND INHALED A LOT OF SMOKE. A DOCTOR'S APPOINTMENT WAS SCHEDULED FOR DECEMBER 18, 2019. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS UNSURE IF A POLICE REPORT WAS FILED. JOHN GREENE CHRYSLER DODGE JEEP RAM (910 JAMESTOWN RD, MORGANTON, NC 28655, (828) 584-5337) STATED THAT THERE WERE NO RECALLS AND INFORMED THE CONTACT NOT TO TOW THE VEHICLE TO THEIR FACILITY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY WOULD SEND A TEAM TO INVESTIGATE THE FAILURE AND INSPECT THE VEHICLE DAMAGE. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S HOME. THE FAILURE MILEAGE WAS 42,000. *DT*JB*DT*JB