NHTSA Complaint #11289733 — 2014 MAZDA CX-9
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11289733 |
| Vehicle | 2014 MAZDA CX-9 |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | 114,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KS |
Consumer Description
I NOTICED A ROUGH NOISE WHEN I STARTED THE 2014 MAZDA CX-9. I CHOSE TO IGNORE IT THINKING IT WAS BECAUSE OF THE COLD WEATHER. GOT TO THE HIGHWAY ON THE WAY HOME TO KANSAS CITY FROM COLUMBUS, OH. SEVERAL MILES LATER WHEN FILLING GAS, I NOTICED A WEIRD SMELL LIKE THAT OF A BURNING RUBBER OR COOLANT. THE CAR GOT ME HOME SAME BUT I NOTICED SLIGHT SMOKING FROM THE ENGINE WHEN I GOT HOME.TOOK IT TO THE MECHANIC AND HE ADVISED IT WAS THE WATER PUMP. HE DIDNT HAVE THE RIGHT TOOLS TO REPLACE IT SO I TOOK IT TO A MAZDA DEALERSHIP WHO ADVIED GETTING A NEW ENGINE. IT'S BEEN OVER THREE WEEKS AND I'M STILL WAITING OR THE DEALERSHIP TO FIND AN ENGINE THEY COULD REPLACE WITH. TOTAL COST, $4K - $5K. EXTREMELY FRUSTRATED THAT MAZDA WOULDNT RECALL CARS WITH THIS TYPE OF ENGINE/ WATER PUMP PROBLEM!
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